System Alert: Coronavirus Disease (COVID-19); Service Information and updates

Coronavirus Disease (COVID-19); Service Information and updates

COVID-19 Rider Alert

April 2, 2020

To our valued riders: The health and safety of our customers and MBTA employees is of utmost importance and we believe these changes to service are proper and necessary as we all do our best to navigate through unprecedented and unsettling times. We also understand that for many people transit service continues to be critical to attain the essential needs, and those who rely on MBTA to get to their essential job for our communities and medical facilities. So, we ask that you help us and travel only if you are free of any COVID-19 Symptoms and when the travel isĀ  necessary.

As precautionary measures, MBTA has made the following changes to our regular business practices:

  • Cleaning procedures have been revised to include additional disinfecting efforts of our fixed route and paratransit vehicles to help protect our employees and our customers. For ways to protect yourself while riding the bus, see the attached handout or visit the Center for Disease Control (CDC) for more information.
  • MBTA front office lobby has been closed to the public until further notice. Lost and Found items can still be retrieved at the walk up window on the East side of the building.
  • Service on our commuter routes 12 and 15 has been temporarily suspended until further notice. (Local Fixed Route and Ready Ride services are still operating as scheduled)
  • Beginning April 1, 2020, MBTA will be offering earlier pick up times on Wednesdays on our Ready Ride routes to offer seniors the opportunity to do their shopping during early store hours for those 65+.
  • Beginning Friday, March 20, 2020, Local Fixed Route and Ready Ride bus services will be provided free-of-charge until further notice.


How to help protect yourself and your MBTA Coach Operator when riding the bus

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cough and sneeze into your elbow, not your hand. Alternatively, cough or sneeze into a tissue, then throw the tissue in the trash and wash your hands
  • Clean and disinfect high touch objects and surfaces
  • Riders should practice social distancing. Social distancing is deliberately increasing the physical space between people to avoid spreading illness
  • Do your best to maintain that six-foot distance between riders and your MBTA Operator. Try to leave an open seat between yourself and other riders when available
  • Minimize contact with transit operators at the front door and farebox area
  • Be free of any COVID -19 Symptoms and when the travel is necessary
  • Ensure your travels have a destination.

MBTA continues to take direction from local, state and federal health agencies and is continuously monitoring the rapidly evolving situation and will adapt as needed for the health and safety of the public. MBTA Bus riders are encouraged to periodically check our website for most recent updates (

Please email [email protected] or call Customer Service (760) 366-2395 for questions or additional information.

Affected Routes: all_routes