System Alert: Coronavirus Disease (COVID-19); Service Information and updates

Coronavirus Disease (COVID-19); Service Information and updates

COVID-19 Rider Alert

May 27, 2020

Phase 3

Saturday, May 30th – Route 15 to Palm Springs will resume regularly scheduled service. Please remember to know and be prepared for the restrictions of the city and/or destination you will be traveling to, prior to making the trip.

Monday, June 1stMBTA front lobby will reopen with additional safety protocols.

Monday, June 8th – Local Fixed Route, Ready Ride and Commuter bus services will resume collecting fares. CMC students will continue to be free of charge through June 30th.

Monday, June 8th – All coach operators will resume selling passes, try your best to minimize interaction with the operator and practice social distancing.

All Ready Ride services are now operating back at their regularly scheduled hours.

Riders should continue to practice social distancing, as best as possible, while waiting for and riding the bus.

Keeping a mask readily available for use is highly recommended anytime using public transit.

May 14, 2020

Phase 2

Monday, May 18th – Route 12 to Palm Springs will resume regularly scheduled service. Due to continued restrictions in Riverside county, it’s important to know the restrictions of the city you will be traveling to, prior to making the trip.

Keeping a mask readily available for use is highly recommended anytime using public transit.

Continue to make essential trips only and ensure your destination is open for business.

Riders should continue to practice social distancing, as best as possible, while waiting for and riding the bus.

Until the end of May, MBTA will continue providing earlier Ready Ride pick up times on Wednesdays to offer seniors the opportunity to do their shopping during early store hours.

Local Fixed Route, Ready Ride and Commuter bus services will continue to be free-of-charge during Phase 2.

 

May 11, 2020

Phase 1

In response to the order, dated 5/8/20, issued by the San Bernardino County Health Officer, MBTA will no longer make face coverings a requirement to ride the bus service. However, due to the social distancing challenges we face while on the vehicle, MBTA strongly encourages the continued use of face coverings while riding the bus to help protect others and to slow the spread of COVID-19.

March 6, 2020

MBTA Operations staff is currently in discussion on developing Phase I of Service Restoration and Fare Collection.  Please continue to check back here as more information is released.

April 7, 2020

In response to the rapidly rising number of COVID-19 cases, San Bernardino County Public Health Officer Dr. Erin Gustafson has ordered everyone to wear a face covering when leaving home, including essential workers, effective April 7th.

Face coverings can be bandanas, scarves, neck gaiters or other clothing that does not have visible holes. This order extends to our customers riding on board MBTA buses (fixed route and Ready Ride). MBTA must require that all riders are to wear a face covering while riding public transit, including its Transit Centers and bus stops. Sorry no exceptions.

Please remember to only ride public transit for essential trips. Thank you all in advance for adhering to the new County guideline, as anyone not adhering to this order will not be allowed on travel on MBTA vehicles.

It’s important to remember that face coverings and masks do not replace maintaining physical distancing, adhering to the stay at home order, washing hands frequently and using other good hygiene practices.

To our valued riders:

The health and safety of our customers and MBTA employees is of utmost importance and we believe these changes to service are proper and necessary as we all do our best to navigate through unprecedented and unsettling times. We also understand that for many people transit service continues to be critical to attain the essential needs, and those who rely on MBTA to get to their essential job for our communities and medical facilities. So, we ask that you help us and travel only if you are free of any COVID-19 Symptoms and when the travel is  necessary.

As precautionary measures, MBTA has made the following changes to our regular business practices:

  • Cleaning procedures have been revised to include additional disinfecting efforts of our fixed route and paratransit vehicles to help protect our employees and our customers. For ways to protect yourself while riding the bus, see the attached handout or visit the Center for Disease Control (CDC) for more information.

  • MBTA front office lobby has been closed to the public until further notice. Lost and Found items can still be retrieved at the walk up window on the East side of the building.

  • Service on our commuter routes 12 and 15 has been temporarily suspended until further notice. (Local Fixed Route and Ready Ride services are still operating as scheduled)

  • MBTA is offering earlier pick up times on Wednesdays on our Ready Ride routes to offer seniors the opportunity to do their shopping during early store hours for those 65+.

  • Local Fixed Route and Ready Ride bus services will be provided free-of-charge until further notice.

How to help protect yourself and your MBTA Coach Operator when riding the bus

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer

  • Avoid touching your eyes, nose and mouth with unwashed hands

  • Avoid close contact with people who are sick

  • Cough and sneeze into your elbow, not your hand. Alternatively, cough or sneeze into a tissue, then throw the tissue in the trash and wash your hands

  • Clean and disinfect high touch objects and surfaces

  • Riders should practice social distancing. Social distancing is deliberately increasing the physical space between people to avoid spreading illness

  • Do your best to maintain that six-foot distance between riders and your MBTA Operator. Try to leave an open seat between yourself and other riders when available

  • Minimize contact with transit operators at the front door and farebox area

  • Be free of any COVID -19 Symptoms and when the travel is necessary

  • Ensure your travels have a destination.

MBTA continues to take direction from local, state and federal health agencies and is continuously monitoring the rapidly evolving situation and will adapt as needed for the health and safety of the public. MBTA Bus riders are encouraged to periodically check our website for most recent updates (www.mbtabus.com).

Please email [email protected] or call Customer Service (760) 366-2395 for questions or additional information.

Affected Routes: all_routes