Serving The Communities Of The Morongo Basin For Over 20 Years
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Morongo Basin Transit Authority
62405 Verbena Rd,
Joshua Tree, CA 92252

Dispatch: 760-366-2395
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Title VI Civil Rights Act of 1964

This site is designed to serve as a source of information for citizens so that they fully
understand their benefits and rights to fair and equal public services as provided by
Morongo Basin Transit Authority; specifically as it relates to protections provided by
Title VI of the Civil Rights Act of 1964.

Notificacion al Publico Sobre los Derechos en Virtud del Titulo VI >>>
          Titulo VI Formulario de Queja de MBTA >>>

Title VI Program Administrator:

     Matthew Atkins, Operations Manager
     62405 Verbena Rd.
     Joshua Tree, CA 92252.
     (760) 366-2986

Title VI Notice to the Public

Morongo Basin Transit Authority is committed to ensuring that no person shall be
excluded from the equal distribution of its services and amenities because of race,
color or national origin in accordance with Title VI of the Civil Rights Act of 1964.

•   MBTA provides services and operates programs without regard to race, color, and
national origin in full compliance with Title VI.

•   Any person who believes she or he has been aggrieved by any unlawful
discriminatory practice under Title VI while using MBTA services may file a complaint
with MBTA. All complaints will be fairly and objectively investigated.

•   To file a complaint, you may contact our Title VI Program Administrator at (760)
366-2986; or by email:; or visit MBTA's headquarters at 62405
Verbena Rd. Joshua Tree, CA 92252.

•   For more information about MBTA's Title VI program and complaint procedure,
contact (760) 366-2986

•   A complainant may file a complaint directly with the Federal Transit Administration
by filing a complaint with the Office of Civil Rights, Attention: Title VI Program
Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC

•   If information is needed in another language, contact (888) 808-9008, PIN 74674457

•   Si se necessita informacion en espanol, llame (888) 808-9008, PIN 74674457.

Title VI Complaint Procedures

Any person who believes she or he has been discriminated against on the basis of race,
color, or national origin by the Morongo Basin Transit Authority may file a Title VI
complaint by completing and submitting MBTA's Title VI Complaint Form. MBTA
investigates complaints received no more than 180 days after the alleged incident. The
Authority will only process complaints that are complete. The following procedures
will be followed to investigate formal Title VI complaints:

•   Within 10 business days of receiving the complaint, the MBTA Title VI Program
Administrator Matthew Atkins will review it to determine if our office has jurisdiction.
The complainant will receive an acknowledgment letter informing her/him whether
the complaint will be investigated by our office.

•   The investigation will be conducted and completed within 30 days of the receipt of
the formal complaint.

•   If more information is needed to resolve the case, MBTA may contact the
complainant. The complainant has 10 business days from the date of the letter to send
requested information to Mr. Atkins, Title VI Administrator investigator. If the
investigator is not contacted by the complainant or does not receive the additional
information within 10 business days, MBTA can administratively close the case.

•   The complainant will be notified in writing of the cause to any planned extension to
the 30-day rule.

•   A case can be administratively closed also if the complainant no longer wishes to
pursue their case. Following the investigation, the Title VI Administrator will issue one
of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A
closure letter summarizes the allegations and states that there was not a Title VI
violation and that the case will be closed. A LOF summarizes the allegations and the
interviews regarding the alleged incident, and explains whether any disciplinary
action, additional training of the staff member, or other action will occur.

•   If the complainant is unsatisfied with the decision, he/she has 30 days after the date
of MBTA's closure letter or the LOF to appeal to the MBTA Board of Directors or its
designee. The complainant is entitled to review the denial, to present additional
information and arguments, and to separation of functions (i.e. a decision by a person
not involved with the initial decision to deny eligibility). The complainant is entitled to
receive written notification of the decision of the appeal and the reasons for it.

•   The complainant may also file a complaint directly with the Federal Transit
Administration, as follows: Title VI Program Coordinator, FTA Office of Civil Rights,
East Building, 5th Floor - TCR, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

Downlad MBTA's Complaint Form here >>>

Downlad MBTA's Title VI Program here >>>
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